Terms and Conditions

These terms and conditions ("site terms") govern your access to and use of the Ludios Casino website, player account, games, promotions, and related services. By registering an account, accessing the platform, or using any part of the service, you confirm that you have read, understood, and agreed to the conditions set out on this page.

This page is designed to set clear expectations for everyone who uses the platform. It explains the main rules that apply to players, outlines what the casino can and cannot do, and describes the responsibilities that come with using the service. If any part of these terms is unclear, you are welcome to reach out to the support team before continuing.

Please read this page carefully. If you do not agree with any of these conditions, you should not use the platform.

Who Can Use Ludios Casino

Ludios Casino is intended exclusively for adults. To register and use the platform, you must be of legal gambling age in the country or region where you are located. In most jurisdictions, this means you must be at least 18 years old, though the applicable minimum age may be higher depending on local law.

It is your responsibility to confirm that online gambling is lawful in your jurisdiction before registering or placing any real-money bets. The casino does not offer its services in all countries, and access may be restricted or unavailable depending on where you are based. Residents of certain countries — including the United States of America, the United Kingdom, France, Germany, the Netherlands, Cyprus, and others — may be ineligible to register or claim certain promotions.

The casino reserves the right to restrict, limit, or block access to the platform from any country or region at its discretion, without prior notice.

Creating Your Player Account

When you register an account, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, address, and any other details requested during the registration process. Providing false or misleading information is a breach of these platform rules and may result in account suspension or closure.

Each player is permitted to hold only one account on the platform. Creating duplicate accounts — whether intentionally or otherwise — is not permitted and may result in the suspension of all associated accounts and the forfeiture of any balances or winnings held within them.

Your account must be registered in your own name. Accounts may not be opened on behalf of another person, and you may not allow anyone else to register using your personal information.

Identity Verification and Account Checks

Ludios Casino may request documentation or information at any point to verify your identity, age, address, or the ownership of payment methods linked to your account. This process is a standard part of operating a legitimate and responsible platform.

You may be asked to provide items such as a government-issued photo ID, proof of address, or payment method confirmation. Verification checks may also be triggered when you request a withdrawal, claim a bonus, or if unusual activity is detected on your account.

Failure to provide the requested documents within a reasonable timeframe may result in delays to withdrawals or temporary restrictions on your account. The casino handles all personal information in accordance with its Privacy Policy.

Your Responsibility as an Account Holder

Your account is personal to you. You are responsible for keeping your login credentials — including your username and password — confidential. Any activity that takes place through your account is your responsibility, regardless of whether it was carried out by you or someone else.

Accounts may not be shared, transferred, sold, or gifted to another person. If you suspect that your account has been accessed without your authorization, you should contact the support team immediately.

The casino will not be held responsible for losses or consequences resulting from unauthorized account access where the player has failed to keep their login details secure.

Deposits, Withdrawals, and Account Balances

Ludios Casino supports a wide range of payment methods, including bank transfers, major credit and debit cards such as Visa and Mastercard, e-wallets including Skrill, Neteller, and MuchBetter, prepaid options such as PaySafeCard and CASHlib, and a broad selection of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, Cardano, Ripple, Solana, Tether, Tron, and Binance Coin, among others.

The availability of specific payment methods, processing times, deposit and withdrawal limits, and supported currencies may vary depending on your location and account status. Not all methods will be available to all players at all times.

Withdrawal requests are subject to review before they are approved and processed. The casino may apply reasonable verification checks as part of this process, including identity or payment method confirmation. Processing times will depend on the method selected and the outcome of any applicable checks.

The casino reserves the right to delay or withhold withdrawals where verification is incomplete, where there is a suspected breach of these terms, or where a review is required for any other legitimate reason.

Bonuses, Free Spins, and Promotional Offers

Ludios Casino offers a range of bonuses and promotions, including a four-part welcome package and ongoing reload offers. All bonuses, free spins, and promotional rewards are subject to specific terms that apply in addition to these general site terms.

Before claiming any offer, you should review the relevant promotion terms carefully. Key conditions that commonly apply include eligibility requirements, minimum deposit thresholds, wagering requirements, time limits, game restrictions, and maximum cashout or conversion limits.

As a general guide to how bonuses work on this platform:

• A wagering requirement of 30x applies to most bonuses, calculated on the combined value of the bonus and deposit amount, or on free spin winnings where applicable.
• Slots contribute 100% toward wagering requirements. Roulette contributes 5%. Live casino games, table games, and jackpot games contribute 0% and may not be played while a bonus is active.
• The maximum bet allowed while a bonus is active is €5 per round or spin.
• Bonus funds must be activated within 48 hours of the qualifying deposit. Bonuses not activated within this window will expire.
• Only one bonus may be active on an account at any given time.
• Canceling an active bonus will result in the forfeiture of that bonus and any associated winnings.
• Free spin winnings are capped at €100 per promotion. Deposit bonuses are subject to a maximum cashout of five times the bonus amount.
• Bonuses are applied manually following a qualifying deposit and opt-in through your account settings.

These are general guidelines. Individual promotion pages will contain the full and specific terms for each offer. Players are responsible for reading those terms before participating.

The casino reserves the right to withdraw, amend, or cancel any bonus or promotion at any time. Bonuses are not transferable and hold no cash value unless wagering requirements have been fully met.

Game Access and Platform Availability

Ludios Casino works with a large number of software providers to offer a broad selection of games, including slots, live dealer tables, table games, and more. The availability of specific games, features, or content may vary depending on your location, device, or the terms of individual software providers.

The casino aims to keep the platform running smoothly, but it cannot guarantee uninterrupted access at all times. Scheduled maintenance, software updates, technical issues, or circumstances beyond the casino's control may occasionally affect the availability of games or services.

Games, promotions, payment methods, and features may be added, modified, suspended, or removed at any time. The casino will make reasonable efforts to communicate significant changes where possible, but is not obligated to provide advance notice in every case.

Fair Play and Acceptable Use

The platform is intended for genuine entertainment and fair play. When you use Ludios Casino, you agree to do so honestly and in good faith. Behavior that undermines the fairness of the platform or harms other players or the operator is not permitted.

Prohibited conduct includes, but is not limited to:

• Using false or misleading information at any stage of registration or verification
• Attempting to manipulate games, systems, or promotional mechanics
• Using automated software, bots, scripts, or any unauthorized tools to interact with the platform
• Engaging in collusion, fraud, chargeback abuse, or any form of bonus abuse
• Opening multiple accounts or allowing another person to use your account
• Using the platform for any unlawful purpose

The casino monitors activity on the platform and may investigate accounts where unusual behavior is detected. Players found to be in breach of these conditions may have their accounts restricted, suspended, or permanently closed.

The Casino's Right to Act on Breaches

Where the casino has reasonable grounds to believe that these terms have been broken, that verification requirements have not been met, or that the platform is being misused in any way, it reserves the right to take appropriate action. This may include restricting access to certain features, suspending bonuses or promotions, freezing transactions pending investigation, or closing an account entirely.

In cases where a breach is confirmed, the casino may withhold or void any winnings associated with that breach. These measures are not taken lightly and are applied where there is a genuine and reasonable basis for doing so.

If you believe that action has been taken against your account in error, you are encouraged to contact the support team to discuss the matter.

Errors, Technical Issues, and Game Malfunctions

From time to time, errors may occur on the platform. These can include display issues, incorrect balance figures, pricing errors, bonus calculation mistakes, game malfunctions, or interrupted sessions caused by technical problems.

The casino reserves the right to correct obvious errors and to address the consequences of any technical malfunction in a fair and reasonable manner. This may include voiding rounds or transactions affected by a confirmed error, even if they appeared to result in a win at the time.

Players are encouraged to report any errors or technical issues to the support team as soon as they are noticed.

Responsible Gaming

Gambling is a form of entertainment. It should never be treated as a way to generate income or recover financial losses. The casino encourages all players to approach the platform with this in mind and to stay in control of their play at all times.

Responsible gaming tools may be available on the platform, including options to set deposit limits, take a temporary break, or request self-exclusion. Players who feel that their gambling is becoming a concern are encouraged to make use of these tools or to seek support from an appropriate organization.

If you need help, please visit the Responsible Gaming page or contact the support team directly.

Intellectual Property

All content on the Ludios Casino website — including but not limited to the brand name, logo, design, graphics, written content, software elements, and original materials — is the property of the operator or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, display, or commercially exploit any part of the website or its content without the express written permission of the operator. Unauthorized use of the casino's intellectual property may result in legal action.

Third-Party Providers and External Services

Some elements of the Ludios Casino platform are delivered through third-party providers. This includes game software, payment processing tools, identity verification services, and other technical infrastructure. The availability and performance of these services may be subject to the operational terms and limitations of those external providers.

The casino is not responsible for the actions, decisions, or technical failures of third-party providers, though it will make reasonable efforts to resolve issues that affect the player experience where possible.

Limitation of Liability

Ludios Casino is not liable for losses or damages resulting from circumstances such as technical interruptions, player error, unsupported devices, third-party service failures, force majeure events, or misuse of the platform by the player or any third party.

The casino's liability to any player in connection with the use of the platform is limited to the extent permitted by applicable law. Nothing in these terms is intended to exclude liability for matters that cannot be lawfully excluded.

No Guarantees on Availability or Performance

The Ludios Casino website, games, and services are provided on an "as is" and "as available" basis. While the casino makes genuine efforts to maintain a high-quality and reliable platform, it cannot guarantee that the service will always be available, error-free, or uninterrupted.

Access to specific games, features, or content may change at any time. Players should not rely on the continued availability of any particular game, promotion, or payment method.

Updates to These Terms

These conditions of use may be updated from time to time. When changes are made, the revised version will be published on this page with an updated effective date. Continued use of the platform following any update constitutes acceptance of the revised terms.

The casino encourages all players to review this page periodically to stay informed of any changes. If a change is significant, the casino may make additional efforts to notify players, though it is ultimately the player's responsibility to stay up to date.

Related Policies and Pages

These site terms should be read alongside other relevant policies published on the Ludios Casino website. Depending on your use of the platform, you may also want to review the Privacy Policy, Responsible Gaming page, Bonus Terms, AML and KYC Policy, and Cookie Policy.

Each of these pages forms part of the broader framework that governs your use of the platform and the casino's obligations to you as a player.

Getting in Touch

If you have any questions about these terms or about the use of the platform, the Ludios Casino support team is available to help. You can reach the team through the live chat feature on the website, by email at support@ludios.io, or by consulting the FAQ section for answers to common questions.

The support team is there to assist with account queries, technical issues, bonus questions, and anything else related to your experience on the platform.

These terms exist to create a clear and fair framework for everyone who uses Ludios Casino. They are not intended to be restrictive for their own sake — they are here to protect both the player and the platform, and to make sure that the experience remains honest, transparent, and enjoyable for all. By continuing to use the casino, you confirm your acceptance of the conditions described on this page.