Support

At Ludios Casino, we know questions come up — whether you’re setting up an account, making a deposit, or chasing a big win on your favorite slot. Our support team is here to help with straightforward, patient assistance so you don’t have to wait long to get back to the action.

We offer three main contact methods:

Live chat: Best for quick issues and technical help. Expect an initial reply usually within 1–3 minutes.
Email: Send details and attachments to support@ludios.io for non-urgent requests. Typical response time is within 24 hours, often much sooner.
Phone support: Available for urgent or complex matters; response times are generally short, especially during peak hours. Check your account “Contact” area for the correct number and local availability.

We aim to keep support available 24/7 so help is always at hand. If an issue needs specialist attention, agents will escalate it and keep you updated until it’s resolved.

Find answers fast in the FAQ & Help Center

Before contacting support, try the FAQ and Help Center for step-by-step guides on common topics like account setup, KYC verification, deposits and withdrawals, bonus terms, and game rules. Articles include screenshots and clear next steps so you can solve many issues in minutes.

If you don’t find what you need, use live chat for a quick follow-up and an agent will guide you through the exact article or process.

What our team can help you with — and how we handle it

Our support agents are trained to handle the most common player needs with care and professionalism:

Account questions, login trouble, and verification (KYC) guidance.
Deposit and withdrawal help, transaction tracking, and payment delays.
Bonus clarifications, wagering rules, and promotion eligibility.
Game troubleshooting, session errors, and live dealer questions.
Security, privacy, and responsible gaming requests.

When you contact us, expect clear, evidence-based answers. We may ask for screenshots, transaction IDs, or a copy of ID documents to speed investigations. Your privacy and security are treated with high priority throughout the process.

How to contact us quickly and what to include

For the fastest resolution, follow these tips:

Use live chat for urgent issues or troubleshooting — it’s the quickest route.
For emailed requests to support@ludios.io , include your account ID, a short description, relevant screenshots, and transaction or bonus reference numbers.
If you call, have your account details and any receipts handy so the agent can assist right away.

Providing clear, concise information up front reduces back-and-forth and gets your issue resolved faster.

Response times you can expect

Live chat: first reply usually within 1–3 minutes; full resolution depends on complexity.
Phone: typically answered within minutes; hold times may vary.
Email: typically answered within 24 hours; complex cases may take longer while we coordinate with payments or compliance teams.

If your case is escalated, we’ll keep you updated on progress and estimated timelines.

Support that respects safety and fair play

We’re committed to fair, secure, and responsible gaming. If you need tools like deposit limits, session reminders, time-outs, or self-exclusion, contact us and we’ll set them up quickly. For immediate external help, national helplines such as 1-800-GAMBLER are available. Our team can also direct you to local resources.

We avoid promising outcomes and focus on transparent, lawful resolutions. If you want to learn more about our games, bonuses, and policies, check our full Ludios Casino review for details on offers and wagering rules.

Have a question now? Start a live chat or send a message to support@ludios.io — we’re ready to help get you back in the game.